Shipping & Returns

from our hands to your home

shipping & returns

packed with care, delivered with love

!
please note

Opening the shipment in the presence of the delivery representative is strictly NOT PERMITTED.

01

shipping & delivery

Kindly note that Crockera Home has the right to ask for a deposit before dispatching the order that can be paid online.

02

fragile policy

Fragile items are not eligible for refund or exchange. Due to their delicate nature, we cannot accept returns once these products have been delivered.

If you receive a damaged item, kindly contact our customer service within 24 hours of receiving your order so we can assist you promptly.

03

loungewear

We’re happy to offer a size exchange for your order. An additional shipping fee will be applied for the exchange process.

loungewear

exchanges & refunds

  1. exchangesAccepted within 3 days of receiving your order, provided the item is unused, unwashed, and in its original packaging and condition. Once we receive the returned item and inspect it, we’ll ship the new size to you.
  2. refundsProcessed only after we receive and inspect the returned item. Once the product arrives back to us, we’ll carefully check that it’s unused, unwashed, and in its original condition and packaging.
  3. how you’re refundedIf it meets these conditions, your refund will be issued online through Instapay, any mobile wallet or bank accounts.
  4. fees & timingBoth the original and return shipping fees will be deducted from the refund amount. Refunds can take up to 10 working days to be processed.